Refund & Return Policy

At “Your Perfumes”, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, our Refund & Return Policy ensures a hassle-free process to make things right. Please review the following guidelines to understand how returns and refunds work.

1. Eligibility for Returns

To be eligible for a return, your item(s) must meet the following criteria:
–Condition: The product must be unused, unopened, and in its original packaging.

–Timeframe: Returns must be requested within 30 days of the delivery date.

–Proof of Purchase: A valid order number or receipt is required.

2. Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned, including:
-Opened or used perfumes.
-Products without their original packaging or labels.
-Items purchased during final sale or promotional events (unless defective).

3. How to Initiate a Return

Follow these simple steps to return your item(s):
1.Contact Us: Reach out to our customer service team to request a return authorization.
2. Pack Your Item: Securely pack the product in its original packaging, including all accessories and documentation.

3.Ship Your Return: Send the package to the address provided by our team. We recommend using a trackable shipping method for your convenience.

4. Refund Process

Once we receive and inspect your returned item(s), we will process your refund as follows:
–Approved Returns: Refunds will be issued to the original payment method within 14 business days.
– Shipping Costs: Original shipping fees are non-refundable. Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part.
–Damaged or Defective Items: If your item arrives damaged or defective, we will cover return shipping costs and provide a full refund or replacement.

5. Exchanges

If you’d like to exchange your item for a different product, please follow the return process and place a new order on our website. Exchanges are subject to product availability.

6. Cancellations

If you need to cancel your order, please contact us immediately. We can only cancel orders that have not yet been processed or shipped. Once an order is shipped, it will be subject to our standard return policy.

7. International Returns

For international customers, return shipping costs and customs duties are the responsibility of the buyer. We recommend checking your local regulations before initiating a return.

8. Questions or Concerns

If you have any questions about our Refund & Return Policy or need assistance with a return, please refer to our website for further details.

At “Your Perfumes”, your satisfaction is our priority. We strive to make every aspect of your shopping experience seamless and enjoyable, including returns and refunds. Thank you for trusting us with your fragrance journey!